Terms and Conditions
This is a translation of the Dutch version. In the event of any discrepancy, the Dutch version prevails: Algemene voorwaarden (Dutch).
Version 2026-07-28
Article 1: Definitions
Ledenboek Vuurpijl Beheer B.V., registered with the Netherlands Chamber of Commerce (Kamer van Koophandel) under number 34108141, established at Lagedijk 11A, 2064 KV Spaarndam.
Customer the association, foundation, owners' association or other organisation that enters into an agreement with Ledenboek.
Service the online software of Ledenboek, accessible via ledenboek.nl, with which the Customer keeps its membership, financial and board administration.
Member a person included in the Customer's administration.
Active member a member with the status "active" in the Service. Members with any other status do not count towards the number of members of the subscription.
Subscription the plan chosen by the Customer, with the associated maximum number of active members and rate.
Trial period the period of 30 days during which the Customer may use the Service in full and free of charge.
Article 2: Applicability
2.1 These terms apply to every offer made by Ledenboek and to every agreement with Ledenboek.
2.2 Ledenboek makes these terms available electronically before or at the conclusion of the agreement, so that the Customer can store them and consult them later. The Customer accepts them when creating an account.
2.3 Deviations apply only if Ledenboek has confirmed them in writing.
2.4 Purchasing conditions or other terms of the Customer do not apply.
Article 3: Formation of the agreement and trial period
3.1 The agreement is concluded at the moment the Customer creates an account and accepts these terms.
3.2 The Customer starts with a trial period of 30 days. During this period the Service can be used in full, free of charge and without any payment details being required.
3.3 If the Customer does not choose a paid subscription during or after the trial period, access to the Service lapses. The Customer's data is then retained in accordance with Article 9.
3.4 Article 5.3 does not apply during the trial period: exceeding a number of members does not then give rise to any costs.
Article 4: The Service
4.1 Ledenboek grants the Customer a non-transferable right to use the Service for the duration of the agreement.
4.2 Ledenboek may further develop the Service and change parts of it. If a function that the Customer demonstrably uses is materially restricted or removed, Ledenboek will give notice of this at least 30 days in advance.
4.3 The Service is provided as it is at the time. Ledenboek does not warrant that the Service is suitable for every specific purpose of the Customer.
Article 5: Subscription, number of members and rates
5.1 Each subscription has a maximum number of active members. The rate is stated on ledenboek.nl and applies per subscription period.
5.2 The Customer decides which subscription is appropriate. The number of active members in the Service is decisive in this respect.
5.3 If the number of active members grows beyond the maximum of the chosen subscription, the subscription is converted to the plan that corresponds to that number. Ledenboek announces this to the Customer in advance by email, stating the new plan and rate. The conversion takes place no earlier than three days after that announcement.
5.4 The difference in rate is settled pro rata over the remaining term until the next renewal. The amount already paid for that period is deducted. From the next renewal onwards, the rate of the new plan applies.
5.5 If the number of active members falls below the maximum again before the conversion has taken place, the existing subscription continues to apply and no settlement takes place.
5.6 If the number of active members does not fit any published plan, Ledenboek will contact the Customer to agree on a rate. Without agreement, no automatic conversion takes place.
5.7 The Customer may itself move back to a smaller subscription as soon as the number of active members allows. This takes effect at the next renewal; amounts already paid are not refunded.
5.8 Ledenboek may adjust its rates annually. An increase is announced at least 60 days in advance. If the Customer does not agree, it may terminate the agreement with effect from the date on which the increase takes effect.
Article 6: Payment
6.1 Payment is made in advance, annually or monthly, using the payment methods offered by the Service.
6.2 In the case of direct debit, the Customer authorises Ledenboek to collect the amounts due, including the settlement under Article 5.4.
6.3 If the Customer does not pay on time, Ledenboek sends a reminder with a deadline of 14 days. If payment is still not made after that, Ledenboek may suspend access to the Service. The Customer's data is retained during that period in accordance with Article 9.
6.4 All amounts are exclusive of VAT, unless stated otherwise.
6.5 If the Customer collects payments from its own members via the Mollie integration of the Service (Mollie Connect), Ledenboek withholds a fee of 2% of the amount paid, with a minimum of € 0.01 per transaction. Mollie settles this fee directly and shows it on the Customer's statement as "Ledenboek platform fee". The costs that Mollie itself charges come in addition to this and are borne by the Customer.
6.6 The fee under Article 6.5 applies exclusively when Mollie Connect is used. If the Customer collects payments through its own payment service or by submitting a SEPA direct debit file to its own bank, Ledenboek charges no fee per transaction.
Article 7: Term, renewal and termination
7.1 The agreement is entered into for the chosen period and is thereafter tacitly renewed each time for the same period.
7.2 The Customer may terminate at any time. Termination takes effect at the end of the current paid period. Amounts already paid are not refunded.
7.3 Termination can be made via the Service or by email to info@ledenboek.nl.
7.4 Ledenboek may terminate the agreement subject to a notice period of two months.
7.5 Either party may terminate the agreement with immediate effect if the other party is declared bankrupt or has applied for a suspension of payments (surseance van betaling).
Article 8: Use of the Service
8.1 The Customer is responsible for the data it places in the Service and for the use that it and its board members make of the Service.
8.2 The Customer ensures that it processes the data of its members lawfully and that it informs its members about this.
8.3 The Customer handles login details with care and reports any suspected misuse to Ledenboek immediately.
8.4 The Customer does not use the Service to send unsolicited commercial messages to third parties, nor in breach of any laws or regulations.
Article 9: Customer data
9.1 The data that the Customer places in the Service remains the property of the Customer. Ledenboek acquires no ownership of it.
9.2 The Customer may export its data to Excel or CSV itself at any time during the term of the agreement. Ledenboek charges no costs for this and attaches no conditions to it.
9.3 After the agreement ends, the data remains available for export for a further 60 days. Ledenboek then deletes it, with the exception of data that Ledenboek is required by law to retain, such as invoices.
9.4 Ledenboek never uses the data of the Customer's members for its own commercial purposes and does not provide it to third parties, except as provided in the data processing agreement and except where required by law.
Article 10: Personal data
10.1 In performing the agreement, Ledenboek processes personal data of the Customer's members. The Customer is the controller in this respect and Ledenboek is the processor.
10.2 The parties enter into a data processing agreement for this purpose, which is attached as an annex to these terms and forms an integral part of them.
10.3 The processing of personal data of the Customer itself, such as account details, is governed by Ledenboek's privacy statement.
Article 11: Availability and maintenance
11.1 Ledenboek makes reasonable efforts to keep the Service available, but gives no guarantee of this unless a service level has been agreed in writing.
11.2 Where possible, Ledenboek announces in advance any maintenance that noticeably affects availability and carries it out outside office hours as far as possible.
11.3 Ledenboek makes daily backups. This does not release the Customer from the possibility of making an export itself periodically.
Article 12: Liability
12.1 Ledenboek's liability is limited, per event and per year, to the amount paid by the Customer in the twelve months preceding the event, up to a maximum of 5,000 euros.
12.2 Ledenboek is not liable for indirect loss, including loss of income, lost savings and loss of data that the Customer could have prevented by making its own export.
12.3 The limitations in this article do not apply in the event of intent or deliberate recklessness on the part of Ledenboek.
12.4 The Customer reports any loss within 30 days of discovering it.
Article 13: Force majeure
13.1 Ledenboek is not obliged to perform if performance is prevented by force majeure, including disruptions at hosting providers, payment service providers or internet providers.
13.2 If the force majeure lasts longer than 60 days, either party may terminate the agreement without being liable to pay compensation.
Article 14: Amendment of the terms
14.1 Ledenboek may amend these terms. Amendments are announced by email at least 30 days before they take effect.
14.2 If the Customer does not agree with an amendment that is to its detriment, it may terminate the agreement with effect from the date on which the amendment takes effect.
14.3 For existing customers, amended terms apply only after they have been informed of them and the period under 14.1 has expired.
Article 15: Applicable law and disputes
15.1 These terms and every agreement are governed by Dutch law.
15.2 Disputes are submitted to the competent court in the district (arrondissement) in which Ledenboek is established, unless mandatory law provides otherwise.
Questions about these terms? Email info@ledenboek.nl.